From Silent Clients to Daily Engagement
PM Summary System (v2) — A Structured Client Communication Platform
Name
PM Summary System
Category
Internal System
Project Type
Client Communication Platform
Used By
All Active Clients
Cadence
Daily / Weekly
Hosting Platform
Netlify
Design Credit
More Seconds
Outcome
Increased engagement + reduced PM overhead
Watch How It’s Made
Why We Built It
Development is often a black box for clients. Even when teams send regular updates, the work can still feel abstract, hard to follow, and disconnected from real progress.
We Rebuilt Communication as a System
Instead of trying to improve communication by writing better status emails, we redesigned the workflow itself.
Slide 1 — V1 (mDash editor)
Text-heavy updates inside a basic editor → clear internally, hard for clients to interpret
1 / 6
Work Highlights
From Text-Heavy → Instantly Scannable
Clients can now understand project status in seconds.
Clear “Action Needed” Blocks
Removes ambiguity and speeds up client responses.
Daily Loom Visibility
Turns abstract progress into something clients can see.
From Silence → Daily Replies
Clients actively engage with updates instead of ignoring them.
Reduced PM Overhead
Developers submit structured updates without PM bottlenecks.
Used Across Every Project
Now a standard part of every client engagement.
Anne Eglash
Founder, IABLE
“Our custom website is very complex, and so is our organization. More Seconds jumped right in and Brian and his team just "get it" in a way that makes it much easier on us! They are problem solvers, and it has been great to work with them.”
IABLE, Founder, IABLE
See Full Review
The Outcome
Daily Client Engagement
Clients consistently respond with feedback, approvals, and questions.
Reduced Project Management Overhead
Developers now drive updates directly, reducing coordination time.
Full Project Visibility
Clients no longer need to ask what’s happening—they can see it instantly.
Behind the Build
What We Learned
Pull up a chair—this is the part we usually share over a drink. A personal reflection on the real challenges and lessons from this build.